Refund and Returns Policy

At MarketLow.net, we are committed to your satisfaction. If you are not completely happy with your purchase, our Refund and Returns Policy is designed to provide you with a clear, hassle-free process. Please review the following guidelines carefully.

1. Return Eligibility

We accept returns for most items within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:

• Unused Condition: The product must be unused, in the same condition you received it.
• Original Packaging: The item should be returned in its original packaging, including all accessories, manuals, and documents.
• Proof of Purchase: A receipt or proof of purchase must be provided.

Non-Returnable Items

Certain products cannot be returned, including:

• Personalized or Custom-Made Items: Items made to your specific order or design.
• Perishable Goods: Food, flowers, or other perishable items.
• Digital Downloads and Software: Any digital products or software downloads.
• Final Sale Items: Items marked as final sale at the time of purchase.

2. Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. The refund process includes the following steps:

• Inspection: We will examine the returned item to ensure it meets our return criteria.
• Approval or Rejection: You will receive an email confirming whether your refund is approved or rejected.
• Refund Method: Approved refunds will be processed to your original method of payment.
• Processing Time: Please allow 5–10 business days for the refund to be reflected on your account after processing.

Partial Refunds

In cases where the item is not in perfect condition, or if parts of the product are missing for reasons not due to our error, we may issue a partial refund at our discretion.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. Our process for exchanges is similar to our return process:

1. Contact Us: Reach out via [insert contact email] or [insert contact number] with your order details and the reason for the exchange.
2. Return Authorization: We will provide you with a Return Authorization Number and further instructions.
3. Ship Your Item: Return the item following the guidelines mentioned in the Return Eligibility section.

4. Return Shipping

• Customer Responsibility: Unless the return is due to our error (such as an incorrect or defective item), you are responsible for the return shipping costs.
• Non-Refundable Shipping Costs: Please note that shipping costs are non-refundable.
• Tracking: We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your item reaches us safely.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with the following:

• Photos: Provide clear images showing the damage or defect.
• Description: Include a brief description of the issue along with your order number.

We will work promptly to resolve the issue by offering a replacement, exchange, or full refund.

6. How to Initiate a Return or Refund

To begin your return or exchange process, follow these steps:

1. Contact Us: Email [insert contact email] or call [insert contact number] with your order number and reason for return or exchange.
2. Receive Return Authorization: Our team will issue a Return Authorization Number along with detailed return instructions.
3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
4. Ship Your Return: Send your package using a trackable shipping service to the address provided in your return instructions.

7. Contact Us

For any questions or further assistance regarding our Refund and Returns Policy, please do not hesitate to reach out:

• Email: info@marketlow.net
• Effective Date: 1 January 2025

By shopping at MarketLow.net, you agree to the terms outlined in this Refund and Returns Policy. We are dedicated to ensuring your complete satisfaction with every purchase and appreciate your trust in our online store. If you have any concerns, our customer service team is here to help you every step of the way.